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Order Processing
Special Order Processing

All orders will be processed within 1-3 business days (excluding Holidays) after receipt of the order. Orders for products that are in stock in our Williamston, North Carolina facility will usually ship within 1-3 business days (excluding Holidays). If a product is not in stock, we will inform you via e-mail along with an estimated ship date. On multiple item orders, we will ship partial orders, unless you specify that we “ship complete”. Please note, products may be shipped from several warehouses. Orders for products shown to be in stock, but later determined to be out of stock may be canceled within 48 hours of receipt of our delayed delivery notification. Order status can be checked at any time, please see Order Status information below.

Payment Terms Limits: All orders over $1,900.00 will require payment with a certified bank check and or direct bank wire transfer. If your order is for more than this amount please call our office for the bank wire directions.

Shipping Policy International Customers

We currently do not ship internationally. We currently only ship to Continental 48 USA Customers Only, (with exception of use with your freight forwarder).

Special Order Processing
All products will be shipped via UPS (United Parcel Service) by default only to Continental 48 USA states unless we are otherwise instructed. Ship-To's must include a street address. UPS will not ship to Post Office Boxes. Please note, shipping via UPS Ground service can take between 3 and 10 business days, based on your location. Most orders will ship from our facility in Williamston, North Carolina. We reserve the option to drop-ship your order directly from the respective factories if necessary. UPS Red and Blue service are available upon request. Additional shipping expenses related to expedited orders will be added to your total.

For Customers outside the Continental US 48 states, we can ship to your freight forwarder, and you would be responsible for all inbound additional charges that they may charge. Please advise us of their address when placing your request for quotes and for order placements.

Order Status

Order status can always be checked online, by selecting "Order Tracking" and entering the e-mail address you used for the order. Order Status terminology is shown below:

Pending- Order was received, credit card (or other payment method) verified.

In Progress- Order is being processed, availability being confirmed.

Not Finalized- Order did not go through or was not finalized, which usually means the last step of the order process was not completed.

Completed- Order was sent and UPS tracking number is provided.

Product Availability

Fire Fighter Products, Inc./FireSafetyPlus.com makes every effort to maintain our inventory at levels that are adequate enough to fill your order from stock. That said, if your product needs are urgent, we highly recommend that contact us prior to placing your order to check on lead times and/or availability of the product(s) you plan to purchase.

Product Pricing

Fire Fighter Products, Inc./FireSafetyPlus.com is committed to offering you high-quality products at competitive prices; however, due to the current economy, prices, as printed, may change without notice. From time to time, we will run special promotions that will impact pricing on several or all products. We reserve the right to cancel any order placed if we discover that the item sold is no longer available.

Sales Tax

Sales tax will be included on invoices shipping and/or billing to the following states: North Carolina and California. Please note that the sales tax (if applicable) included in your total is an estimated amount based on the maximum combined state and local taxes listed for your state. Your final invoice/credit card receipt will reflect the actual sales tax charged to your account and that amount will be based on the most current tax data for your specific Ship-To location.

Re-sellers located within these states who have provided us with a valid State Sales Tax Exemption will not be invoiced for state sales tax. We must have your valid certificate to exempt you from sales tax. No Exceptions!





Return Policy

PLEASE CONTACT US BY PHONE OR EMAIL TO RECIEVE A RMA NUMBER AND RETURN SHIPPING DIRECTIONS. CALL 800-359-3473 or by email at bonnie@ffpsafety.com. Please send your order number and contact information in your correspondence.

No Exceptions! Return Policy for Returns of Product(s), other than for exchange or replacement of defective products, are subject to a minimum 25% restocking fee of the original purchase price. 

Special Order/Non-Standard Products are Non-Returnable. All non-defective products approved for return are to be shipped back to Fire Fighter Products, Inc./FireSafetyPlus.com at the customer's expense. The items must be insured and sent via UPS, FedEx or USPS with a tracking number e-mailed to bonnie@ffpsafety.com.
Shipping fees originally incurred by the buyer are Non-Refundable. No returns other than for defective products will be honored after 30 days of receipt. Should a replacement for a returned item not be available, a credit will be issued.

All Guardian Residential Fire Systems are considered "Custom Ordered" non-stock products. These items are shipped as "hazardous materials" by motor freight and or FEDEX. For that reason the Guardian Residential Fire Systems are non-returnable. 

Custom Orders All orders that are "ie; custom ordered"; as per customer-supplied specifications, such as restaurant hoods and exhaust systems, designed by an outside engineer are non-returnable. All Fire Systems that are pre-engineered are also considered custom orders. If you have been quoted on a custom order, you should have also received a (Form TC101), Terms and Conditions for your review before ordering. Liability Disclaimer FireSafetyPlus.com and our parent company, Fire Fighter Products, Inc. will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. Right of Refusal FireSafetyPlus.com and our parent company, Fire Fighter Products, Inc. reserve the right to refuse service to anyone. Changes to Internal Order Policy FireSafetyPlus.com and our parent company, Fire Fighter Products, Inc. reserve the right to change these terms and prices from time to time without notification. Changes to our Terms and Conditions will be posted on this page.

Shipping fees originally incurred by the buyer are Non-Refundable. No returns other than for defective products will be honored after 30 days of receipt. Should a replacement for a returned item not be available, a credit will be issued.


FOR ALL RETURNS
, Please e-mail our bonnie@ffpsafety.com, include order number, part or model number of the defective product and a brief description of the defect. All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. After reviewing and approving the information provided, we will provide RMA number. Unauthorized and/or unmarked returns will not be honored. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied by a copy of the sales order or invoice. A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department. Regardless of condition, products must be packaged appropriately so as not to incur any physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty (if applicable).

Contact Information:

FIRE FIGHTER PRODUCTS, INC.
201 South Elm Street
PO Box 1014
Williamston, NC 27892

 

 
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