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Order Processing

All orders will be processed within 1-3 business days (excluding Holidays) after receipt of order. Orders for products that are in stock in our Williamston, North Carolina facility will usually ship within 1-3 business days (excluding Holidays). If a product is not in stock, we will inform you via e-mail along with an estimated ship date. On multiple item orders, we will ship partial orders, unless you specify that we “ship complete”. Please note, products may be shipped from several warehouses. Orders for products shown to be in stock, but later determined to be out of stock may be cancelled within 48 hours of receipt of our delayed delivery notification. Order status can be checked at anytime, please see Order Status information below.

Shipping Policy

US Customers-All products will be shipped via UPS (United Parcel Service) by default, unless we are otherwise instructed. Ship-To's must include a street address. UPS will not ship to Post Office Boxes. Please note, shipping via UPS Ground service can take between 3 and 10 business days, based on your location. Most orders will ship from our facility in Williamston, North Carolina. We reserve the option to drop-ship your order directly from the respective factories if necessary. UPS Red and Blue service is available upon request. Additional shipping expenses related to expedited orders will be added to your total. 
Shipping Policy International Customers-We currently do not ship internationally.
Order Status-Order status can always be checked online, by selecting "Order Tracking"; and entering the e-mail address you used for the order. Order Status terminology is shown below: Pending-Order was received, credit card (or other payment method) verified. In Progress-Order is being processed, availability being confirmed. Not Finalized-Order did not go through or was not finalized, which usually means the last step of the order process was not completed. Completed-Order was sent and UPS tracking number is provided. We assume no liability for UPS late shipping delays caused by weather or system delays, no matter any verbal assurances, beyond our control.

Product Availability

Fire Fighter Products, Inc./ makes every effort to maintain our inventory at levels that are adequate enough to fill your order from stock. If your product needs are urgent, we highly recommend that contact us at 1-800-359-3473 prior to placing your order to check on lead times and/or availability of the product(s) you plan to purchase. Product Pricing: Fire Fighter Products, Inc./ is committed to offering you high quality products at competitive prices; however, due to the current economy, prices as printed may change without notice. From time to time, we will run special promotions that will impact pricing on several or all products. Sales Tax-Sales tax will be included on invoices shipping and/or billing to the following states: North Carolina and California. Please note that the sales tax (if applicable) included in your total is an estimated amount based on the maximum combined state and local taxes listed for your state. Your final invoice/credit card receipt will reflect the actual sales tax charged to your account and that amount will be based on the most current tax data for your specific.  Any incorrect pricing discovered after order placement and order acknowledgment may be terminated by Fire Fighter Products, Inc./ by e-mail notice to the customer of pricing errors and correct pricing.

Ship-To locations: We only ship within the Continental 48 USA states. We can, however, ship to your USA freight forwarder. Please use their delivery address when ordering. All Resellers located within these states who have provided us with a valid State Sales Tax Exemption will not be invoiced for state sales tax. We must have your valid certificate to exempt you from sales tax. 

No Exceptions! Return Policy for Returns of Product
, other than for exchange or replacement of defective products, are subject to a minimum 25% restocking fee of the original purchase price. Special Order/Non-Standard Products are Non-Returnable. All non-defective products approved for return are to be shipped back to Fire Fighter Products, Inc./ at the customer's expense. The items must be insured and sent via UPS, FedEx or USPS with a tracking number e-mailed to
Shipping fees originally incurred by the buyer are Non-Refundable. No returns other than for defective products will be honored after 30 days of receipt. Should a replacement for a returned item not be available, a credit will be issued.

, please e-mail our Customer Support, include order number, part or model number of the defective product and a brief description of the defect. All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. After reviewing and approving the information provided, we will provide RMA number. Unauthorized and/or unmarked returns will not be honored. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department. Regardless of condition, products must be packaged appropriately so as not to incur any physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty (if applicable).
All Guardian Residential Fire Systems are considered "Custom Ordered" non-stock products. These items are shipped as "hazardous materials" by motor freight and or FEDEX. Guardian Safety Solutions only offers a 90-day return policy on all residential fire suppression systems.

Custom Orders All orders that are "ie; custom ordered"; as per customer-supplied specifications, such as restaurant hoods and exhaust systems, designed by an outside engineer are non-returnable. Fire Systems that are pre-engineered are also considered custom orders. If you have been quoted on a custom order, you should have also received a (Form TC101), Terms and Conditions for your review before ordering. Liability Disclaimer and our parent company, Fire Fighter Products, Inc. will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. Right of Refusal and our parent company, Fire Fighter Products, Inc. reserve the right to refuse service to anyone. Changes to Internal Order Policy and our parent company, Fire Fighter Products, Inc. reserve the right to change these terms and prices from time to time without notification. Changes to our Terms and Conditions will be posted on this page.

Contact Information:
201 South Elm Street
PO Box 1014
Williamston, NC 27892

Terms and Conditions
We reserve the option, for payment terms to be by bank wire transfer on all orders over $1,900.00 USD. due to the nature and custom products being offered. In many cases, the manufacturers will make the product in a series of runs, and the exact lead time will be advised before the order is considered accepted. If your order is more than $1,900, please email us or call us at or 800-359-3473, for bank wire account transfer information.